ecco le parole di un venditore serio di aliexpress riguardo ai resi (vende direttamente lui i suoi prodotti; non vende vestiti ne cose inerenti al ciclismo)
Generally speaking, if the product has quality problems or other reasons that are unacceptable to consumers,Businessmen have the obligation and responsibility to refund consumers.The cost of returning packages to China is extremely high for consumers in many countries. So it is understandable that consumers keep the product and get a refund.
About the “free return” of Aliexpress,This policy deceives both good buyers and good sellers.Buyers believe that returning the goods to AliExpress’s warehouse can reduce the loss of the merchants.The truth is that the goods cannot be returned to China.Moreover, AliExpress does not provide any solution to return the goods to China.
Before this policy, merchants lost the value of goods and international freight. After the implementation of this policy, the merchant not only has the previous loss, but also has to bear the high freight for the buyer to return the goods to the warehouse.Moreover, the warehouse staff of AliExpress also charged a high quality inspection fee. Eventually, the goods are discarded or sold at a low price (After being sold, the money belongs to AliExpress).
And at present, AliExpress’s return reasons are extremely loose.As long as you claim that you don’t like or need the product within 90 days of receiving it, you can initiate a free return service.
So to limit the damage, pls just keep the goods, and ask refund from the seller ,pls dont return it to aliexpress warehouse.
Over the past few years, Chinese e-commerce platforms have launched a massacre of Chinese businessmen, especially at the end of last year.They have made very strict regulations to impose various fines on businesses.They create profits through fines.For example, TEMU, When a buyer complains about the quality of the goods, the platform will impose a fine of up to five times the price of the goods.
Not only that, but they also prevent the factory from having contact with the final consumer.These platforms just want the factory to supply them, and then they sell the goods(The platform can earn the difference.), while the platforms keep putting pressure on the factory to lower the price.In order to obtain a meager profit, the factory constantly reduces the quality of the goods.
What makes me feel more sad is that I can’t see any third-party regulatory body for the hooliganism of these e-commerce platforms.
è un pò OUT, però mi capita di leggere spesso in questa discussione del restituire la merce