Forse vale la pena scrivere al loro supporto e chiedere un chiarimento, anche solo per evitare che un domani se si accorgono del fatto che il tuo "abbonamento" non fattura ti chiedano gli arretrati...
Esatto, questo è il timore.
Ho scritto ed ecco la risposta:
In closely examining your Zwift account, I've noticed an unspecified error related to your payment details. This kind of issue is typically the result of incorrectly entered information, a web browser-specific problem, or other temporary issues. While I can't see more information on our end, I'd like you to try some browser troubleshooting, and then double-check your payment information to see if it helps.
- First, try try to open
Incognito mode with a browser like Google Chrome.
- Navigate to
https://my.zwift.com/billing/membership .
- Depending on your current membership status you’ll either be able to select 'Upgrade or ‘Edit Payment'.
- Re-enter your payment details.
-
Please note: The billing address and other information you’ve entered must match identically with the information on file with your financial institution.
If that’s not working for you, please try
clearing your browser cache , as payment issues can sometimes be caused by a problem with the web browser on your computer. We recommend using the most recent version of Internet Explorer, Microsoft
Edge, or Safari; other acceptable browsers include Google Chrome and Mozilla Firefox. For information on troubleshooting Safari, take a look at
this Apple support article .
If the information entered is correct, please contact your bank and see if they can help you resolve the issue, then try again.
It looks like you've subscribed to Zwift using PayPal as your payment method so if none of the above-mentioned steps help, I'd like you to try cancelling the membership and then restarting it by following the previously listed steps. You can cancel the membership by following these steps:
1. Log onto the
billing section of My.Zwift.com .
2. Click "Cancel Membership" at the bottom of the screen.
3. Choose "Confirm Cancellation.”
4. Fill out the survey (not necessary, but we'd love to hear from you).
